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SPA ETIQUETTE

what you need to know 

When to arrive

Please arrive at least 10 minutes prior to your appointment for your consultation and treatment selection. Please be aware if you arrive late it may reduce your own treatment time.

 

What to wear

Please wear loose and comfortable clothing and note that undergarments are required for all spa treatments. Swimwear should be worn during body wraps and water-based treatments. Disposable underwear available on request.

 

Protecting your valuables

To safeguard against loss or damage we recommend all personal items and valuables, including jewellery, be left at home. We take no responsibility for any loss or damage to valuables brought into our Day Spa, including those items left in lockers and robes. 

Protecting your health

It is important to advise your Therapist if you are under the care of a health professional, are pregnant or have any health conditions as medical clearance from your GP may be required in some instances. We are also able to tailor treatments for both men and women based on individual needs.

Making sure you’re comfortable

Your privacy is respected at all times. Our Therapists are extremely discreet and have many years of experience working with various body and skin types and conditions. If you feel uncomfortable for any reason, please tell your Therapist immediately so we can ensure your comfort. Please speak quietly at all times and ensure your mobile phone is turned OFF.

 

After your nails have been polished

We recommend open toe shoes be worn following polish application to toenails and that you allow extra drying time after manicures and pedicures.

Group Bookings

We can tailor Day Spa packages and treatments for a range of group celebrations, from bridal parties and girl’s getaways to group tours, corporate team building and more. Group bookings are welcome any day of the week.

Gift Vouchers

Beautifully presented Gift Vouchers can be purchased for products, spa treatments and packages, or to a dollar value of your choice.

 

Cancellation Policy

A minimum of 48hrs notice of cancellation is required to avoid a 50% cancellation fee being charged. No shows or cancellations received within 24hrs of scheduled appointments will be charged in full. Confirmation of your booking with us constitutes your acknowledgement and agreement of this Cancellation Policy. Credit Card details are required to secure your booking.

 

Public Holidays

A 15% surcharge applies on all public holidays and sundays.

 

Payment

We accept CASH, EFTPOS and CREDIT CARD (American Express, MasterCard and VISA). All prices include GST and are subject to change at management’s discretion.