Spa Etiquette | What you need to Know
When to arrive
Please arrive at least 15 minutes prior to your appointment to change into a gown and unwind in our lounge.
Please be aware if you arrive late to your appointment and we are unable to complete the service, you will be charged 50% of the treatment cost.
What to wear
Please wear loose and comfortable clothing and note that undergarments are required for all spa treatments. Swimwear should be worn during body wraps and water-based treatments. Disposable underwear available on request.
Protecting your valuables
Personal items and valuables, including jewellery, can be left in our lockers. We take no responsibility for any loss or damage to valuables brought into our Day Spa, including those items left in lockers and robes.
Protecting your health
It is important to advise your Therapist if you are under the care of a health professional, are pregnant or have any health conditions as medical clearance from your GP may be required in some instances. We are also able to tailor treatments for both men and women based on individual needs. Please see our Covid-19 policy for more information on our hygiene practices.
Making sure you’re comfortable
Your privacy is respected at all times. Our Therapists are extremely discreet and have many years of experience working with various body and skin types and conditions. If you feel uncomfortable for any reason, please tell your Therapist immediately so we can ensure your comfort. Please speak quietly at all times and ensure your mobile phone is turned OFF.
We recommend open toe shoes be worn following polish application to toenails and that you allow extra drying time after manicures and pedicures.
Please note we do not offer removal of Shellac polish. We are unable to alter our treatments and services for shellac polish.
We can tailor Day Spa packages and treatments for a range of group celebrations, from bridal parties and girls getaways to group tours, corporate team building and more. Group bookings are welcome any day of the week. Click here for more information on Group Packages.
Beautifully presented Gift Vouchers can be purchased for products, spa treatments and packages, or to a dollar value of your choice. Click here for more information on our Gift Vouchers.
Young people aged 8 to 16 must be accompanied by a parent or guardian when having a spa treatment. We are unable to offer spa treatments to anyone under the age of 8. We understand that many of our clients have young children, however due to safety concerns young children are generally not permitted in spa. Please check with reception if you cannot make arrangements prior to your treatment time. If you are unable to have your treatment due to having a child with you and we do not have 24 hrs notice, there will be a 100% cancellation fee.
Credit Card details are required at the time of booking. If no shows or cancellations occur within 24hrs prior to your booking, 50% of your treatment cost will be deducted. Cancellation with more than 24hrs notice will receive a refund of their deposit.
A 15% surcharge applies on all public holidays. No shows on a public holiday will be charged 100% of treatment.
A 50% deposit is required to secure your booking. There is a service fee of $10 when changing a treatment with no prior notice, (i.e. at the time of arrival or during your treatment). All prices include GST and are subject to change at management’s discretion. Afterpay is also available.
Confirmation of your booking with us constitutes your acknowledgement and agreement of our Booking, Payment and Cancellation Policies.