SPA ETIQUETTE

WHEN TO ARRIVE

Please arrive at least 15 minutes prior to your appointment to change into a gown and unwind in our lounge. Please be aware if you arrive late to your appointment and we are unable to complete the service, you will still be charged 100% of the treatment cost.

WHAT TO WEAR

Please wear loose and comfortable clothing and note that undergarments are required for all spa treatments. Swimwear should be worn during body wraps and water-based treatments. Disposable underwear available on request.

YOUR VALUABLES

Personal items and valuables, including jewellery, can be left in our lockers. We take no responsibility for any loss or damage to valuables brought into our Day Spa, including those items left in lockers and robes.

YOUR COMFORT

Your privacy is respected at all times. Our Therapists are extremely discreet and have many years of experience working with various body and skin types and conditions. If you feel uncomfortable for any reason, please tell your Therapist immediately so we can ensure your comfort. Please speak quietly at all times and ensure your mobile phone is turned OFF.

YOUR HEALTH

It is important to advise your Therapist if you are under the care of a health professional, are pregnant or have any health conditions as medical clearance from your GP may be required in some instances. We are also able to tailor treatments for both men and women based on individual needs.

BOTOX & FILLERS

If for any reason your treatments go against medical advice, for instance, Botox or filler within 2 weeks for any facial treatment, we will not proceed with the treatment and your deposit will be forfeited.

NAIL POLISH

We recommend open toe shoes be worn following polish application to toenails and that you allow extra drying time after manicures and pedicures. Please note we do not offer removal of Shellac polish. We are unable to alter our treatments and services for shellac polish.

GIFT VOUCHERS

Beautifully presented Gift Vouchers can be purchased for products, spa treatments and packages, or to a dollar value of your choice. Please give us a call on (03) 5261 6865 if you would like to book a treatment redeeming a gift voucher. Our gift voucher value is valid for 3 years. Click here for more information on our Gift Vouchers.

GROUP BOOKINGS

We can tailor Day Spa packages and treatments for a range of group celebrations, from bridal parties and girls getaways to group tours, corporate team building and more. Group bookings are welcome any day of the week. Click here for more information on Group Packages.

PAYMENT

A 100% deposit is required to secure your booking. Credit card payments attract a 1.5% surcharge. There is a service fee of $10 when changing a treatment with no prior notice, (i.e. at the time of arrival or during your treatment). Rescheduling an appointment without 24 hrs notice will incur 100% cancellation fee. All prices include GST and are subject to change at management’s discretion. Afterpay is also available for payments in-spa.

CANCELLATION POLICY

Credit Card details are required at the time of booking. If no shows or cancellations occur within 24 hrs prior to your booking, 100% of your treatment cost will be deducted. Cancellations with more than 24 hrs notice will receive a refund of their 100% booking deposit.

PUBLIC HOLIDAYS

A 15% surcharge applies on all public holidays. No shows on a public holiday will be charged 100% of treatment.

CHILDREN

Young people aged 8 to 16 must be accompanied by a parent or guardian when having a spa treatment. We are unable to offer spa treatments to anyone under the age of 8. We understand that many of our clients have young children, however due to safety concerns young children are generally not permitted in spa. Please check with reception if you cannot make arrangements prior to your treatment time. If you are unable to have your treatment due to having a child with you and we do not have 24 hrs notice, there will be a 100% cancellation fee.

Confirmation of your booking with us constitutes your acknowledgement and agreement of our Booking, Payment and Cancellation Policies.